Support

Subscriptions are billed by Apple, so they are cancelled in the device settings rather than inside the app. On your iPhone or iPad open Settings, tap your name at the top, then Subscriptions, choose Bible • Stories & Games or Little Stories, and tap Cancel Subscription.

Cancelling stops the next payment; you keep full access until the end of the period you already paid for. Deleting the app on its own does not cancel the subscription. For a refund, use reportaproblem.apple.com, and write to us if you need help with the request.

Sign in to the same Apple ID that made the original purchase, open the app, pass the parental gate and tap Restore Purchases on the subscription screen. Access returns within a few seconds.

If nothing happens, check that the device has a working internet connection and that the Apple ID in Settings → your name → Media & Purchases is the one used for the purchase — a family member’s Apple ID cannot restore your subscription unless it is shared through Family Sharing. Still stuck? Email us and we will walk you through it.

Both apps sit in the Kids category, so anything that leads out of the child’s world is protected. Before the app opens a purchase screen, a settings page or any external link, it asks the adult to read a short instruction and solve a small arithmetic problem — a task a pre-school child is not expected to complete.

The gate cannot be switched off, and it protects purchases as well as links. For extra control at bedtime, we recommend Guided Access or Screen Time in iOS settings, which lock the device to a single app.

Please try these steps in order — one of them fixes almost every case:

• fully close the app (swipe up from the bottom of the screen and swipe the app away), then reopen it;
• restart the iPhone or iPad;
• check Settings → General → Software Update and install any pending iOS update;
• update the app in the App Store — an older build may not run on a new iOS version;
• make sure the device has free storage; downloading story audio needs room.

If the problem stays, email us with the app name, the device model and the iOS version, and describe what you see. Reinstalling clears local progress, so please ask us first — a purchase is always restorable, but bookmarks and stars are not.